0 comments on “If You Track One Metric For Your Service Team, It Should Be This One”

If You Track One Metric For Your Service Team, It Should Be This One

Most office imaging owners and senior managers have a difficult time answering this question: is your service team efficient? Most dealers feel their team is competent, and their service technicians go “above and beyond” for the customers, but answering the…

0 comments on “Is your Hold for Parts number above 12%? Brace yourself. That number is costing your dealership.”

Is your Hold for Parts number above 12%? Brace yourself. That number is costing your dealership.

In a typical month, BEI Services monitors over 800,000 service calls, performed by 14,000+ technicians. One statistic we watch closely is the percentage of calls a service team cannot complete because they don’t have the right part. That’s right, the…