If we can help a service technician make one less call per month,
then our product has paid for itself.
— Weston McArtor
Our Investment Decision Approach
NEXERA’s consulting and support team is committed to working with our clients to increase service operations profits and meet and exceed mutually agreed upon ROI objectives. Prior to engaging with a new client, historical service data is exported from the client’s host ERP service system for detailed analysis and diagnosis.
DETERMINING THE BEI MONTHLY INVESTMENT
The NEXERA Monthly Investment is determined, not based on revenue size of an organization, but on the number of active copier/printer technicians currently working in the field. An active technician considered to be a field service technician who travels to service calls to repair copy/print equipment and completes 20 calls per month. Supervisors, shop techs, helpdesk, and other service staff who assist with occasional field service calls are not considered for monthly investment calculation.
All-Inclusive Monthly NEXERA Investment
The NEXERA monthly investment is All-Inclusive. Our clients are enabled with “all the tools, all the time”.
There are no hidden fees and extras that will need to be added later at additional cost or “surprise”.
- All software solutions, features, and updates
- All implementation and best practices planning
- All support and consulting
- All new enhancements
- All online training and education
- 24/7 access to client data website
- Unlimited users/logins for Management, Service, Sales, and Admin
Analytics for Profit Life Cycle
Every month NEXERA collects data from over 14,000 technicians, over 800 thousand service calls, on nearly 4 million machines. We can compare the results of each call against this database to determine how effective your service team is, and what areas they should focus on to become even better.