"I have been extremely happy with both the BEI product and the exceptional support I receive. The data we pull from BEI is extremely valuable when dealing with our vendors and the integrity is respected by those vendors. Additionally, the TechComp program has helped me focus the Service Technicians on the quality objectives which make us successful."
"I am a bit unique to the Service Manager Field. I have had no field experience, and I am a woman two strikes. However when we obtained BEI, even a rookie can look good. The support is amazing, they call back with the information you need and even give you more than expected.
BEI is a must in this industry. There are so many reports and information that would take you hours, even days to gather and BEI has it at your fingertips. They are constantly updating and giving you even more information. BEI is like my assistant, it has all the information and I get all the credit. Thanks for all you and your staff’s help Steve!"
Peter G. Humphrey
OFFICE COPYING EQUIPMENT, LTD.
"BEI Services and the Technician Compensation Program have reduced our parts cost by 28%!"
BUSINESS ALTERNATICE INC.
"I was introduced to BEI Services about 2 years ago at ITEX in Las Vegas. At the time, I was working on a new bonus plan for my technicians. I was presented with a solution that sounded almost too good to be true.
As a Service Manager, I spent a lot of hours preparing statistics each month in order to see where we stand as far as parts, call times, cbc’s and so on. I also needed these numbers for our old bonus plan to work. Now, BEI does it all in just a few minutes per month. I get more information than I ever have before and a bonus plan incorporated within it. They have provided a solution for our company that not only saves time, but increases profits as well."
MARIMON BUSINESS SYSTEMS, INC.
"Our techs work hard to be the top tech each month...by analyzing our performance through BEI we are able to determine exactly what things we need to do to help them improve their performance.
Our callback percentage is dropping because the techs are doing complete calls… We are holding fewer calls for parts because we use our monthly stats to improve our parts restocking program. Compiling parts usage reports and machine statistics is easy with BEI…and when I have a question about the program it’s easy to get the answer…sometimes in just minutes!"
MODERN OFFICE METHODS
"I recommend every dealer use BEI Services. Over the years, the information they have provided us has saved our organization tens of thousands of dollars beyond our investment in their program."
"Utilizing BEI’s territory solutions provides a systematic approach to creating and managing effective territories for my Technicians, establishing car stocks quickly and easily, resulting in increased first call effectiveness, profitability and overall customer satisfaction."
ALL COPY PRODUCTS
"We have partnered with BEI services for over 15 years. BEI is always listening to what their partners are looking for to improve their service departments. The territory mapping tool is a powerful tool. We service multiple manufactures and this gives us the ability to assign a territory to a technician based on his capabilities but also set up a car stock for maximum productivity. The dealer stat page is another tool we use. With this tool we can focus on those customers and their equipment and improve our partnership with them.
With BEI we are always finding our opportunities to improve our service department and our customer service with our clients."
BUSINESS CONSULTANTS INC.
"We have used BEI to enhance our Dealership Clients understanding of measuring “True Service Satisfaction” through the analytics provided we are able to improve service deliverables before the customer mentions an issue.
Another Key Point, is by using the analytics of BEI we have raised the standards of equipment service through a True Complete Call approach with our technicians by equitably measuring their work product for our customers.
By using Service Acuity we are coaching our service engineers to success by understanding those specific areas related to their work on a machine."
SOUTH COAST COPY SYSTEMS
"Utilizing BEI Services solutions has increased our First Call Effectiveness 29%, reducing manpower requirements and decreasing our response time by more than 5 hours. Our serial count has grown 39%, while only we increased parts spend by 5.5%."
ED AND ED
"After we implemented the BEI Services solutions, we’ve increased our First Call Effectiveness by 17%, reducing call backs 8% and hold for parts returns 9%. As of today, we have increased our serial count over 18% while decreasing our average monthly parts spend by almost 35%, saving us more than $12,000 every month. The solutions BEI offers have made a tremendous difference in our service department, saving us both time and money, while increasing customer satisfaction."