If we can help a service technician make one less call per month,
then our product has paid for itself.
— Weston McArtor
Our Investment Decision Approach
BEI’s consulting and support team is committed to working with our clients to increase service operations profits and meet and exceed mutually agreed upon ROI objectives. Prior to engaging with a new client, historical service data is exported from the clients host ERP service system for detailed analysis and diagnosis.
All-Inclusive Monthly BEI Investment
The BEI monthly investment is All-Inclusive. Our clients are enabled with “all the tools, all the time”.
There are no hidden fees and extras that will need to be added later at additional cost or “surprise”.
DETERMINING THE BEI MONTHLY INVESTMENT
The BEI Monthly Investment is determined, not based on revenue size of an organization, but on the number of active copier/printer technicians currently working in the field. An active technician considered to be a field service technician who travels to service calls to repair copy/print equipment and completes 20 calls per month. Supervisors, shop techs, helpdesk and other service staff who assist with occasional field service calls are not considered for monthly investment calculation.
- All software solutions, features and updates
- All implementation and best practices planning
- All support and consulting
- All new enhancements
- All online training and education
- 24/7 access to client data website
- Unlimited users/logins for Management, Service, Sales and Admin
Analytics for Profit Life Cycle
Every month BEI Services collects data from over 14,000 technicians, over 800 thousand service calls,
on nearly 4 million machines. We can compare the results of each call against this database to determine how effective
your service team is, and what areas they should focus on to become even better.