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Success Stories • BEI Services Skip to main content

Success Stories


See how BEI Services has been successful for our customers!



Richard Elixman

BUSINESS CONSULTANTS INC.

"We have used BEI to enhance our Dealership Clients understanding of measuring “True Service Satisfaction” through the analytics provided we are able to improve service deliverables before the customer mentions an issue.
Another Key Point, is by using the analytics of BEI we have raised the standards of equipment service through a True Complete Call approach with our technicians by equitably measuring their work product for our customers.
By using Service Acuity we are coaching our service engineers to success by understanding those specific areas related to their work on a machine."


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Dave Mann - President

SOUTCH COAST COPY SYSTEMS

Utilizing BEI Services solutions has increased our First Call Effectiveness 29%, reducing manpower requirements and decreasing our response time by more than 5 hours. Our serial count has grown 39%, while only we increased parts spend by 5.5%.


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Ann Gilley – CFO

ED AND ED - WESTMORELAND, NY

After we implemented the BEI Services solutions, we’ve increased our First Call Effectiveness by 17%, reducing call backs 8% and hold for parts returns 9%. As of today, we have increased our serial count over 18% while decreasing our average monthly parts spend by almost 35%, saving us more than $12,000 every month. The solutions BEI offers have made a tremendous difference in our service department, saving us both time and money, while increasing customer satisfaction.


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Test Drive BEI Services For Two Weeks


BEI is so confident that our solutions will pay for themselves we offer a no obligation evaluation of your service and parts operations.


COMPREHENSIVE INSIGHT EVALUATION