We have partnered with BEI services for over 15 years. BEI is always listening to what their partners are looking for to improve their service departments. The territory mapping tool is a powerful tool. We service multiple manufacturers and this gives us the ability to assign a territory to a technician based on his capabilities but also set up a car stock for maximum productivity. The dealer stat page is another tool we use. With this tool, we can focus on those customers and their equipment and improve our partnership with them.
With BEI we are always finding our opportunities to improve our service department and our customer service with our clients.
Dale Scheuerman – Director of Service