Our techs work hard to be the top tech each month…by analyzing our performance through BEI we are able to determine exactly what things we need to do to help them improve their performance.

Our callback percentage is dropping because the techs are doing complete calls… We are holding fewer calls for parts because we use our monthly stats to improve our parts restocking program. Compiling parts usage reports and machine statistics is easy with BEI…and when I have a question about the program it’s easy to get the answer…sometimes in just minutes!

Ed Kangas – Field Service Supervisor