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BEI Services • Business Intelligence and Profit Management | Office Printing Industry Skip to main content

Insight. Action. Profit.

BEI Services is the industry's only service analytics driven solution provider. Using our extensive database to create focused solutions that provide a measurable ROI. We know what good looks like and so should you.

Comprehensive Insight Evaluation

0

ACTIVE MACHINES

851,436

SERVICE CALLS PROCESSED MONTHLY

$37,839,709

MONTHLY PARTS SPENT

Insight. Action. Profit.


For over 25 years, BEI Services has been the trusted provider for unbiased imaging device and technician performance benchmarking. BEI offers a complete array of solutions to address every aspect of your service department’s performance and profitability.


VIEW OUR SOLUTIONS

How BEI Works

Locked in your ERP is a wellspring of valuable data, ripe for action; but it can be difficult to leverage the data to make decisions. We give you the solutions to do just that.

Knowing what good looks like, BEI’s solutions zero in on areas that are not up to par. Every company has areas that outperform and areas that underperform. However, you may not know with certainty which areas are in which category, by what degree, and compared to what standard. BEI has been the industry standard for dealers and manufacturers for 25 years.

BEI takes the guesswork out of ranking your service and parts departments performance, and stack-ranks them based on the only database of its kind. Now you can target those underperforming areas with certainty. Stop guessing and start measuring.

Analytics for Profit Life Cycle


Every month BEI Services collects data from over 14,000 technicians, over 800 thousand service calls, on nearly 4 million machines. We can compare the results of each call against this database to determine how effective your service team is, and what areas they should focus on to become even better.


BEI Results

FCE EXPLAINED

 

 

 

FCE from 42% to 57%


Monthly average parts CPP went from $0.00773 to $.00411, saving over $10,000 per month in parts costs


Average response time reduced by over 2 hours

 

 

FCE increased from 43% to 72%


Serial Count grew 39% while only increasing parts spend 5.5%


Response time went from an average of 10:15 to 5:05 reducing it more than 5 hours

 

 

FCE Increased from 44% to 68%


Average Parts spend decreased 218% while increasing machine population 3.3%


Technician Time Accountability increased from 30% to 95%

How We've Helped Our Customers

  • "I have been extremely happy with both the BEI product and the exceptional support I receive. The data we pull from BEI is extremely valuable when dealing with our vendors and the integrity is respected by those vendors. Additionally, the TechComp program has helped me focus the Service Technicians on the quality objectives which make us successful"

    — JOHN HOBBS, SOLUTIONONE
  • "BEI Services and the Technician Compensation Program have reduced our parts cost by 28%!"

    — PETER G. HUMPHREY, OFFICE COPYING EQUIPMENT, LTD.
  • "I recommend every dealer use BEI Services. Over the years, the information they have provided us has saved our organization tens of thousands of dollars beyond our investment in their program."

    — KEVIN MCCARTHY, MODERN OFFICE METHODS

Request a Comprehensive Performance Insight Evaluation


Discover hidden profit potential with a no cost, no obligation, performance insight data evaluation that can be scheduled by contacting BEI Services.


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BEI Captures Data for Products Manufactured By: