Build your business with us

BEI Services is made up of a group of skilled professionals dedicated to serving the Office Automation Industry. As the only service-analytics driven solutions provider in the industry, we work exclusively within the channel and are dedicated to making our clients the most successful organizations they can be. From raw data to business intelligence to the implementation of best business practices specific to each individual business, BEI offers not just advisors, but implementers of projects and policies, while delivering the employee training necessary for a business to grow.

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Testimonials

One of the great challenges of service management is how to duplicate yourself to be able to accomplish everything that is needed from that position, Tech Acuity helps do exactly that. It has allowed me to not only give the numbers but the visual and tracking tools to show how every stat is linked.  The flow of coaching that Acuity helps to facilitate helps build my supervisors into mobile service managers.

Josh Raven – VP of Service

Standley Systems

BEI Services and the Technician Compensation Program have reduced our parts cost by 28%!

Peter G. Humphrey

Office Copying Equipment, LTD.

I am a bit unique to the Service Manager Field. I have had no field experience, and I am a woman two strikes. However, when we obtained BEI, even a rookie can look good. The support is amazing, they call back with the information you need and even give you more than expected.

BEI is a must in this industry. There are so many reports and information that would take you hours, even days to gather and BEI has it at your fingertips. They are constantly updating and giving you even more information. BEI is like my assistant, it has all the information and I get all the credit. Thanks for all you and your staff’s help Steve!

Sue Asher

CBS

I have been extremely happy with both the BEI product and the exceptional support I receive. The data we pull from BEI is extremely valuable when dealing with our vendors and the integrity is respected by those vendors. Additionally, the TechComp program has helped me focus the Service Technicians on the quality objectives which make us successful.

John Hobbs – Operations Manager

Solution One

After we implemented the BEI Services solutions, we’ve increased our First Call Effectiveness by 17%, reducing callbacks 8% and hold for parts returns 9%. As of today, we have increased our serial count over 18% while decreasing our average monthly parts spend by almost 35%, saving us more than $12,000 every month. The solutions BEI offers have made a tremendous difference in our service department, saving us both time and money, while increasing customer satisfaction.

Ann Gilley – CFO

 

Ed and Ed

Test Drive BEI Services For Two Weeks

BEI is so confident that our solutions will pay for themselves we offer a no obligation evaluation of your service and parts operations.

COMPREHENSIVE INSIGHT EVALUATION